1.2. If you have any comments or suggestions, we would be pleased to receive them at our Gurgaon address or at our email address, email@example.com.
1.4. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
1.5. We may collect various information if you seek to place an order for a product to us on the Website.
1.6. We collect, store and process your data for processing your purchase on the Website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details, Internet protocol(IP) address, personal information received from social networking sites through which the You have registered to the Website including name, profile picture, email address or friends list, and any information made public in connection with that social media service and such other personal and non-personal information that may be required to access and operate the Website.
1.7. Please be advised that the duration of use of the Website by You may also be logged and stored by the Website.
1.8. The information may be collected and/or stored in electronic form, however, we are hereby authorized by You to collect/store such information is physical form as well.
1.9. We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.
1.10. We may share the information collected from You with our affiliates, employees, agents, service provider, sellers, suppliers, banks, payment gateway operators and.
1.14. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier ).
1.12. Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Karatique Customer Support
Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.
If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers.
You can also visit our Help/Support section for your order related queries.
Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.
•You can drop us an email at firstname.lastname@example.org or call our customer care executive on +91-8239400151
•At first contact, you will be addressed by one of our customer service representatives. Our Customer Service Representatives are empowered to resolve complex issues and complaints by making fair and reasonable customer service decisions.
Your concerns will be reviewed and the dispute will be resolved within 2 business day.